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Data Protection

Privacy Statement

In accordance with the EU General Data Protection Regulation (GDPR), the new German Federal Data Protection Act-new (BDSG-neu) and German Telecommunications Act (TMG), this privacy policy informs visitors to this website about the nature, scope and purpose of the collection and use of their personal data by the website operator.

The contact information for the KEIDEL website operator can be found in this website’s imprint.

Data Protection Information

We take your privacy very seriously. We handle your personal data confidentially in compliance with statutory data protection regulations and this privacy statement. Visiting our website is generally possible without the provision of personal data. If personal data (i.e. name, address or e-mail address) are collected, this is done for the most part on a purely voluntary basis. This data will not be shared with third parties without your express consent.

Please note that data transfer over the internet (i.e. via e-mail communication) may pose security risks. Complete protection of data from third parties cannot be guaranteed.

Website Purpose

We operate our website to provide you with information on our facilities and services.

Data Collection

Your data is collected when you transmit it to us, for example by filling out a data form. Other data is collected automatically by our IT systems. This is mainly technical data (e.g. on your internet browser, operating system or time of site visit). This data is collected the moment you visit our website.

Use of your Data

Part of your data is collected to guarantee that our web content appears as it should. Other data can be used to analyze your usage behavior. You generally cannot be personally identified from this data, nor is this intended. If you order information material or fill out our service forms, we will ask for your name and other personal information. It is your decision whether or not you choose to provide this data. We will save your information on specially protected servers in Germany. Only very few, specially authorized persons who are tasked with the technical, commercial, and editorial support have access to this information.


KEIDEL thermal baths in Freiburg guarantees the confidentiality of your personal data by

  • only using your data to the extent that you provide it on our website, our online shop or via e-mail to fulfill your requests,
  • ensuring our employees’ obligation of confidentiality,
  • ensuring that our security measures conform to current technical standards to the required extent, and
  • ensuring conformity to the privacy statement via our data protection officer.

Your Rights

You have the following rights:

  • Right of access to information on how your personal data is saved and used (Art. 15 GDPR): Within the scope of the prevailing legal regulations, you have the right to obtain information on the personal data we save which concerns you, its origin and recipients, as well as the use of said data at any time, free of charge.
  • Right to rectification of data concerning you (Art. 16 GDPR)
  • Right to erasure of data which is no longer necessary (Art. 17 GDPR)
  • Right to restriction of the processing of data (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR): You have the right to receive the personal data concerning you, which we automatically process based on your consent or the fulfillment of a contract, and to transfer it to a third party in a commonly used, machine-readable format. The direct transmission of your data to another controller of your choice only takes place where it is technically feasible.
  • Right to object (Art. 21 GDPR): Many data processing operations are only possible with your express consent. You have the right to rescind previously submitted consent at any time. A simple notification via e-mail suffices. Any data processing which occurred prior to objection retains legality. You can contact us at the address provided in the imprint with any questions regarding this or other topics relating to data protection.

Right to lodge a complaint with supervisory authority

According to Article 77 GDPR, you have the right to lodge a complaint with a supervisory authority if you consider that the processing of your personal data is in violation of the GDPR or the BDSG-neu.

Direct complaints to:
Der Landesdatenschutzbeauftragte für den Datenschutz und die Informationsfreiheit
(State data protection officer for data protection and freedom of information)
Königstraße 10a
70173 Stuttgart, Germany
Tel.: +49 (0) 711 61 55 410

Protection of Minors

Individuals under the age of 18 years should not transmit personal data to us without the consent of their parents or legal guardian. We do not request personal data from minors. We do not knowingly collect such data and do not share it with third parties.

Use of Cookies

Some of our webpages use cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our website more user-friendly, effective and secure. Cookies are small text files which are saved by your browser and archived on your computer. Most of the cookies we use are session cookies. They are automatically deleted once you exit our website. Other cookies are saved on your computer until you delete them manually. These cookies enable us to recognize your browser upon your next visit. You can instruct your browser to inform you about the cookies used and only allow cookies in individual cases, to refuse the use of cookies in specific cases or in general, as well as to delete cookies automatically when you close your browser. If you deactivate cookies, the website’s functionality may be compromised.

Updates to this Data Protection Declaration

We update our privacy policy whenever the FSB introduces new products or services, changes its internet usage or upgrades online and EDP security technology. We reserve the right to change or update the policy whenever necessary, in which case we will publicize it here. We therefore recommend that you visit our website regularly to stay informed of any changes to the privacy policy.

Data Protection Officer

Still have questions or comments? For further questions or comments please contact the FSB’s data protection officer:
Maria Moser

Information to be Provided in Accordance with Article 13 GDPR

The following data is collected by the website operator:
Employee Data (German)
Bathing Guest Data (German)

Contact Information

Personal data, which you provide to us via our website or e-mail (e.g. your name and address) will only be used to correspond with you and for the purpose for which you provided it.

You can object to the use of your personal data at any time. A simple notification via e-mail sent to will suffice.

We assure you that your personal data will not be transferred to third parties, unless we are legally obliged to do so or you have provided your consent.

Insofar as we outsource the execution and completion of this processing, the conditions of contract are regulated pursuant to the rules of the EU General Data Protection Regulation and the German Federal Data Protection Act.

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses cookies. These are text files, which are saved on your computer and provide an analysis of your website usage. The information about your website usage is generally transferred to and stored on a Google server in the USA.

The storage of Google Analytics cookies is subject to Art. 6 Para. 1 Letter f GDPR. The website operator has a legitimate interest in the analysis of user behavior for the purposes of website and advertisement optimization.

IP Anonymization

We have activated IP anonymization on this website. Google will shorten your IP address within the member states of the European Union or other member states of the European Economic Area before transmitting it to the USA. Only in exceptional circumstances will your full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on the website operator’s behalf to evaluate your usage of this website in order to generate reports on your website activity and provide services related to website to the website operator. The transmitted IP address will not be merged with other data from Google within the scope of Google Analytics.

Browser Plug-In

You can suspend the storage of cookies by changing your browser settings. However, please note that you may no longer be able to use all of this website’s functions in their entirety. Additionally, you can stop the collection of data (incl. your IP address) generated by cookies and the use of our website by downloading and installing the browser plug-in from the following link:

Objection to Data Collection

You can object to Google Analytics collecting your data by clicking on the following link. This will save an opt-out cookie on your computer which prevents your data from being collected during future visits to this website: deactivate Google Analytics.

More information on Google Analytics handles user data can be found in Google’s privacy policy:

Data Processing Carried out on Behalf of a Controller

We have entered into a contract with Google to carry out data processing on our behalf and implement the strict regulations of the German data protection authorities in using Google Analytics.

Google Analytics Demographics

This website uses the demographics function of Google Analytics, thereby enabling us to generate reports containing information on the age, gender and interests of the site visitor. This data comes from interest-related advertisements provided by Google as well as visitor data of third-party providers. This data is not traceable to specific individuals. You can deactivate this function in the settings of your Google account at any time or object to the collection of your data by Google Analytics in general, as described in the section “Objection to Data Collection.”

Google Web Fonts

This site uses web fonts provided by Google to ensure that fonts are displayed uniformly. When you visit a site, your browser loads the necessary web fonts in your browser cache so that texts and fonts are displayed correctly.
For this to work, your browser must make contact with Google’s servers, thereby informing Google that your IP address is accessing our website. Using Google web fonts ensures that our webpages are displayed uniformly. This constitutes a legitimate interest pursuant to Art. 6 Para. 1 Letter f.

If your browser does not support web fonts, the standard font of your computer will be used.

Further information on Google web fonts can be found at and in Google’s privacy policy:

Google Maps

This site uses Google Maps via an API. The service provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Your IP address must be stored for Google Maps to work. This information is generally transmitted to and stored on a Google server in the USA. The provider of this website has no influence over this data transmission.

Google Maps is used to make our website’s design more appealing and to make it easier to locate the addresses provided on our website. This constitutes a legitimate interest pursuant to Art. 6 Para. 1 Letter f GDPR.

More information about how user data is handled can be found in the data protection declaration of Google: